EXPERTISE / HEALTH ADVERTISING, MARKETING & BRANDING

MercyOne Symptom Checker Case Study

MercyOne logo

Who They Are

As part of one of the largest Catholic not-for-profit health systems, MercyOne operates an integrated system of hospitals, clinics and other health care facilities in Iowa and surrounding communities.

Services Used

Creative Development / Digital Marketing / Paid Social Media Strategy

The Challenge

MercyOne is dedicated to serving patients with convenient access and personalized care. So, in an effort to enhance that quick and easy access, MercyOne created the Symptom Checker, a physician-backed digital tool to help consumers determine if they need to see a doctor.

This online resource allows you to check your symptoms and find care just by typing in how you are feeling in your own words. MercyOne looked to Meyocks for a marketing diagnosis to help spread the word about this digital service.

How We Helped

To support promotion of the Symptom Checker and to drive online appointment scheduling, Meyocks implemented a digital media buy to reach in-market consumers — those actively searching for info related to symptoms they were experiencing.

Paid social and search ads were implemented to drive trial. Paid social creative focused on key symptoms based on search volume — those looking for symptom checkers, fatigue/tiredness, sore throat and stomach issues.

To maximize the effectiveness of paid search ad quality and relevancy scores, Meyocks worked with MercyOne to add keywords on the Symptom Checker landing page.

What We Achieved

Meyocks was able to give the MercyOne Symptom Checker marketing and messaging a shot in the arm:

  • The Symptom Checker tool saw an 86% increase in sessions one month after paid media efforts began.
  • Paid search garnered a click-through rate nearly 2x the industry average while the cost-per-click was 3x lower than the industry benchmark.
  • Paid social was also effective with over 16,000 clicks to the Symptom Checker tool over the course of a two-month campaign.

Number of Sessions

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